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Cure Letter

If you are a Salt Lake County voter visiting this page, you were likely notified by text, phone, mail, or email that the Salt Lake County Clerk's Election Division is currently trying to verify the signature on your ballot envelope so that we can count your vote.

To resolve this issue with your ballot, you may do one of the following:

  • Fill out and sign the online ballot cure form (below).
  • Print, fill out, and return to our office a General Purpose Affidavit (linked below) similar to the one that was mailed to you. All affidavits must arrive in our office by 12:00 pm (noon) on August 25, 2025.

Printable Form

Why was I contacted about my ballot and what can I do to ensure my vote is counted?

Utah law requires that a voter must sign their ballot envelope affidavit, and the signature must match the signature on the voter's registration form for the ballot to be counted. EVERY vote-by-mail ballot returned to our office MUST go through the signature verification process.

In the letter we sent you, we specified the reason we are not yet able to count your ballot. It could be one of the following:

Your ballot envelope was returned to our office unsigned. If you forgot to sign your name before sealing and mailing the envelope, sign the attached affidavit so that your vote can be counted.   

Sometimes ballot envelopes are returned unvoted and unsigned but include information letting us know that the voter has moved or is deceased, etc. If this is the case, please call and let us know at (385) 468-7400.

NOTE: By law, we cannot open ballot envelopes that don’t have a verified signature. 

The ballot envelope signature does not match the signature on your voter record. Perhaps your signature recently changed, is outdated or you use more than one signature. If this is the case, please sign the attached affidavit and your ballot will be counted.   

If you are unsure about the signature on your ballot return envelope and you would like more information before signing the affidavit, please call (385) 468-7400. 

Your ballot envelope may have been signed by another voter at the same address. Or, the ballot may have been delivered to the wrong address and mistakenly voted by a resident there. If another household member tried to sign your ballot on your behalf with your consent or at your request, you may sign the attached affidavit to have that ballot counted.

Please know, however, for future reference, that Utah law does not allow a voter to sign for another, even with that person’s consent. If you would like more information before signing the affidavit, please call us at (385) 468-7400.

Sometimes two household members mistakenly swap ballots or ballot envelopes with each other. When both ballots have been returned and we are able to determine that it is an actual “swap”, AND both signatures match the voter record, we will pass both ballots through together to be counted. 

If we cannot yet verify that it is a swap (only one ballot has been received, the same voter signed both ballots, etc.) a voter may be asked to sign an affidavit for us to count the ballot.

Your ballot envelope was signed by an individual claiming to act as “Power of Attorney” or an authorized agent. Utah State Law does not allow for a Power of Attorney to vote or sign the ballot return envelope on behalf of another person.   

We understand that some voters may have limited or no mobility. We want all eligible voters to be able to exercise their right to vote, regardless of physical ability. If you are having difficulty signing your ballot envelope, call our office so we can discuss your options and find a solution that will work best for your needs.